SHIPPING AND RETURNS

AUSTRALIAN AND NZ ORDERS

All items will be shipped within 1-2 business days of the order being placed.If you have an occasion that you want the bag for, please contact us to let us know and we will move heaven and earth to get your bag to you in time.
Please check the Australia Post website if you would like to know how many days your order will take to arrive. Orders are shipped from Ettalong Beach NSW 2257.
You will receive a confirmation email with tracking details once your parcel has been sent.
Free express postage on orders over $100. For orders under $100 you can choose for your order to be sent via standard post for $10 or express post for $15.
Please note during sample sales we don't offer free shipping. Standard post is flat rate $10 and express post is flat rate $15.

INTERNATIONAL ORDERS

We don't ship internationally from this website. Please visit us at www.farrahandsloane.com if you are logging on from anywhere other than Australia.

RETURNS

We want you to love every purchase you make from FARRAH + SLOANE.  So if you change your mind send us an email at contact@farrahandsloane.com.au within 14 days of receiving your goods, with your original order number so that we can sort it out and send you the return postage details. 
Any postage costs associated with the order will not be refunded unless the product is deemed faulty.
Unfortunately there is no return or refund on sale items or samples during our sample sales. This does not apply to items purchased using a discount code. Note that the purchase must be returned in its original condition and packaging with all tags attached, refund policy does not apply to goods which have been worn, washed or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via a tracked postage service and that you pre pay all postage. Any packages that have been returned via 'return to sender' and incur a charge on our end will be deducted from the final refund amount. You assume any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. FARRAH + SLOANE will not be responsible for parcels lost or damaged in transit. 
Once we have received your return in its original condition, we will check it and arrange for a refund. This may take 2-4 days from the time the return is received.

FAULTY GOODS

If the product is in any way faulty (we certainly hope this never happens and go to great lengths to ensure it doesn't!), we will either replace it or issue a full refund  as quickly as we can. If your product is faulty when it arrives please contact hello@farrahandsloane.com.au and we will send you a return postage label.
We have been careful to make sure that the product images represent the actual products and colours, however, please note that these images and guides are references only and there may be discrepancies in colours, sizes or styles. Please also be aware that colours also vary from screen to screen. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

DELIVERY

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
We do not offer refunds on missing items that have been marked by the courier as ‘delivered’.